First Time Users Please Read FAQS Below
Mountain View and Richwoods customers will be able to pay online and in the office with credit cards. Mountain View customers will also have the option of paying by check through our automated system. Sylamore customers will not have any of these options at this time.
We accept payments in the form of credit and debit card, check, money order, or cash.
If you are a Mountain View Customer and wish to make a credit card or check payment by phone on our IVR phone system, please call (844)286-1784 (Only Mountain View Customers accepted on IVR system at this time.)
**We accept Visa, MasterCard, Discover or electronic check via our online bill-pay and IVR phone system. Your payment will be processed through a third party vendor. A convenience fee will be assessed based on the amount of your bill.
PLEASE READ FAQS
The first time you log in, you will need to set up a login, password and profile.
Mountain View Water Department has partnered with NexBillPay to extend an additional payment option for customers interested in using their check, debit card or credit card to pay their bill. NexBillPay is a trusted third party automated payment service that allows you to pay your bill online.
Bill payments can be made at any time, 24/7/365.
You will need your account number from your printed billing statement to complete your bill payment. You may request your account number by calling our office at 870-269-3293.
NexBillPay charges a small service fee for each transaction.
How do I use this Service?
Customers will need the following to pay their bill:
1.Your account number (located on your billing statement).
2. The balance owed on your bill (also located on your billing statement).
3. Your payment method: check, debit card, or credit card.
What is the Service Fee?
NexBillPay charges a service fee to cover payment handling and all processing charges. Service fee will be calculated and disclosed prior to finishing payment.
Does the Mountain View Water Department keep any part of the service fee?
The Water Department will NEVER keep any part of the NexBillPay service fee. NexBillPay is a separate entity providing a service for all the customers of the Mountain View and Richwoods Water Associations.
How do I get a payment receipt?
After your payment is approved, NexBillPay will email your payment receipt to the email address you provided during the payment process. You can also print your receipt after the transaction is complete.
Who do I call for payment problems?
For any questions or technical issues, please call Nexcheck 1-800-639-2435 Option 4
To begin your quick and easy bill payment you must agree to the following:
If your account is delinquent, disconnected, or in the disconnect process, you MUST contact our office at the number listed below BEFORE you make a payment. Services will not automatically be restored or disconnection prevented if payment is made without contacting our office FIRST!
Mountain View Water Department: 870-269-3293 Hours: Monday-Friday 8:00am-4:00pm.
IMPORTANT: Mountain View Water Department is not liable if you receive a disconnect notice and do not call our office before making payment. Your services may be disconnected and will be subject to a reconnection fee. If you are disconnected, your account balance plus a reconnection fee will need to be paid in FULL before services are reconnected. If you are currently disconnected and make an online payment, your utilities WILL NOT be reconnected unless you contact our office to inform us of the payment. Mountain View Water Department allows up to 48 hours after we receive payment to reconnect any services.